Americans with Disabilities Act (ADA)

The Town of Ashland prohibits discrimination against individuals with disabilities in its services, programs, accessibility, and activities. We support the Americans with Disabilities Act (ADA) and attempt to provide access to our services and programs. Upon request, reasonable accommodations will be made, if accommodations do not fundamentally alter the nature of the program or service or impose an undue financial burden. 

ADA Self-Evaluation and Transition Plan

Under Title II of the ADA, the Town is required to complete a self-evaluation of the Town's public facilities, programs, and activities to determine compliance with the ADA and any barriers to accessibility. A self-evaluation and transition plan development process is currently underway. 

If you have any questions about the self-evaluation and transition plan, please contact Wanda Cornwell, Assistant to the Town Manager and the Town's ADA Coordinator, at or (804) 798-9219.

Requesting Reasonable Accommodation

Our customers can request accommodations by several means:

Employment Opportunities

Applicants who wish to request reasonable accommodation during the recruitment process should contact Human Resources directly at (804) 798-9219 or via e-mail at

Town Council, Board, Commission, and Committee Meetings

Qualified individuals with a disability who require a reasonable accommodation to attend and/or participate in a Town Council meeting or work session should contact Doug Goodman, Clerk of Council ( or 804-798-9219) to request the accommodation. Three days' advance notice is requested. Assistive listening devices are available in Council Chambers. 

Meeting agendas and information about remote viewing and participation are available on the Town Meetings & Agendas page.

ADA/504 Coordinator

Title II of the ADA requires all state or local government entities with 50 or more employees to appoint a responsible person to coordinate the administrative requirements of ADA compliance and to respond to complaints filed by the public. The Town of Ashland’s ADA Coordinator is:

Wanda Cornwell, CPPB, VCA, PHR
121 Thompson Street
Ashland, VA 23005
(804) 798-9219 (TTY/711)

Filing an ADA Grievance

If you feel that you or someone else has been discriminated against while accessing Town of Ashland services or facilities, please contact us in writing. The ADA Grievance form is in a fillable .pdf format. Once completed, save the form and email it to the ADA Coordinator at The form may be printed and mailed to the ADA Coordinator at the above address.

The grievance form must be submitted within 60 days of the alleged discrimination incident.

The information requested on this form must be filled in completely to help us process your complaint. If you need assistance completing this form or if you have questions regarding your rights and protections under this complaint procedure, please contact the ADA Coordinator listed above. 

If you wish to file an ADA complaint regarding a facility that is more than one year old, complaints should be filed with the United States Department of Justice.

Website: Accessibility Design Guidelines

Our website has been designed with accessibility guidelines in mind. If you experience difficulties, please contact Martha J. Miller, Community Engagement Manager at or (804) 798-9219.

General Information & Notices